E28bd FAQ — All your questions answered in one place

Yes, registration at e28bd is completely free. There are no registration fees or monthly charges. You only need to make a deposit if you want to play games after opening your account — simply having an account costs nothing.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just 3–5 minutes. If you run into any issues, contact us via live chat.

No. Under e28bd's policy, each person may only open one account. Any attempt to create multiple accounts using the same IP address, device, or ID document may result in all accounts and bonuses being permanently suspended.

Deposits via bKash, Nagad, and Rocket are usually credited within 5 minutes. During peak hours, it may take up to 15–30 minutes. Bank transfers can take 1–3 business days. If your deposit is delayed by more than 30 minutes, please contact support.

e28bd does not charge any deposit fees. However, bKash and Nagad may apply their own transaction charges, which are set by those payment service providers. Please check your mobile banking app for applicable fees before making a deposit.

The daily deposit limit depends on your account tier. Standard members can deposit up to BDT 50,000 per day. VIP members have higher limits. Check your account settings or contact support to find out your specific limit.

The minimum withdrawal is BDT 300 (mobile banking) and BDT 1,000 (bank transfer). The maximum daily withdrawal is BDT 50,000 for standard members, with higher limits available for VIP members. Please ensure your account has sufficient balance before requesting a withdrawal.

Yes, KYC verification is required before your first withdrawal. Simply upload a clear photo of your National ID (NID) or passport, and verification is typically completed within 24 hours. This process is in place to keep your account secure.

In English

Bonus funds cannot be withdrawn directly — wagering requirements must be met first. For the welcome bonus, you need to wager 3x the bonus amount before it becomes withdrawable. Visit the Promotions page for full details.

Log in to your account and copy your personal referral code or link from the "Referral" section. When a friend registers using your link and makes their first deposit, you'll receive a BDT 200 referral bonus. You can track how many referrals you've made from your dashboard.

Every week (Monday to Sunday), 10% of your total losses is credited to your wallet as cashback every Monday morning. For example, if you lose BDT 1,000 in a week, you'll receive BDT 100 cashback. No wagering requirements apply to cashback.

Yes! You can place in-play bets during live matches in e28bd's Live Sports Betting section. Odds update in real time and live scores are displayed. New betting opportunities are available after every ball in cricket or every goal in football.

e28bd uses software from world-class game providers that is third-party audited and RNG (Random Number Generator) certified. Live Casino dealers are real people and games are streamed live. There is no possibility of manipulation.

Contact our 24/7 live chat support immediately and request a temporary account suspension. Also change your password right away. Our security team monitors accounts around the clock — if any suspicious login is detected, you will be notified instantly.

e28bd is an internationally licensed gaming platform that upholds global security standards. Our payment system is fully encrypted and game outcomes are independently audited. Millions of users in Bangladesh trust and use e28bd safely every day.

e28bd places responsible gaming at the top of its priorities. We offer deposit limits, loss limits, session time limits, and voluntary self-exclusion options. Registration is only open to users aged 18 and above. Visit our Responsible Gaming page to learn more.